Share your feedback!

We truly hope you look back on the care you received from us with a positive feeling. During your pregnancy, birth, and postpartum period, we did everything we could to guide you and your baby with expertise, warmth, and attention. Was it a good and safe experience for you? We’d love to hear that!

Your opinion means a lot to us. It’s not only valuable for our team but also helps other expectant parents make an informed choice.

Happy with our care?

🧡 Leave a review on Google Reviews — it really means a lot to us!

👋 Recommend us to your friends, neighbors, or colleagues
Are you enthusiastic about our practice? Feel free to spread the word! This helps others find us when they’re looking for caring, professional midwifery support.

👶 Expecting again? You’re always welcome back!
Are you pregnant again? We’d love to see you again! Have you moved elsewhere in Amsterdam? Give us a call — we’re happy to make an exception for former clients, even if you’ve moved just outside our usual working area.

Not completely satisfied? Or have suggestions?

It’s just as important for us to hear from you if something didn’t go as you’d hoped. Your feedback helps us grow and tailor our care even better to your needs.

You’re always welcome to discuss this with us, for example during an appointment. If that feels difficult or the timing isn’t right, you can also call or email us. If you prefer, we’ll gladly schedule an extra moment to talk things through calmly.

📩 Send us an email or call to make an appointment
We take your feedback seriously — especially when it’s about something that didn’t feel right.

📃 Want to file a formal complaint?
Of course, we also have an official complaints procedure. It explains exactly how to raise an issue in a respectful and careful way. You can find all the information on our website: www.witsenkade.nl

We’d love to hear from you — in any form. We’re here for you, even if things weren’t perfect. ❤️

National PREM survey

Two to eight weeks after giving birth, you’ll receive a questionnaire about the care you received during your pregnancy, birth, and postpartum period. This includes care from us as your midwives, as well as from other professionals such as gynecologists, maternity nurses, and hospital staff.

National agreements require all maternity care organizations to measure client experiences. All organizations use the same questionnaire: the PREM Maternity Care Survey, developed together at a national level.

Every new mother is invited to complete this short survey of 14 questions about what matters most to you and what is useful for healthcare providers. The questions focus on your experiences with care from each organization involved: the midwifery practice, hospital, and maternity care organization. You’ll answer on a simple 10-point scale using smiley icons. The survey also includes a few background questions such as age, location, and place of birth.

How does the PREM maternity care survey work?

• At the start of your pregnancy, we informed you about the PREM survey and that your email address may be used for this purpose. You had the option to opt out (in which case you won’t receive an invitation).
• Unless you opted out, we shared your email address after your birth.
• You’ll then automatically receive an email with an explanation and a link to the PREM questionnaire between 2 and 8 weeks after giving birth.
• Please complete the questionnaire as honestly as possible.

What happens with the results?

The completed PREM questionnaires are used by several organizations:

• The organizations that provided your care receive both the national results and their own anonymized data. They can use this information to improve the quality of maternity care. By completing the PREM survey, you help improve the care provided by each organization involved in your birth.
• All questionnaires are securely collected by an independent research institute (Perined). They share anonymized results with national organizations that use the data to improve maternity care quality. Perined also contributes anonymized data to the national public database. Answers to open-ended questions are not shared publicly.